JO0000006060_1714482427
£25000 - £35000 per annum + discretionary bonus
RG9 1AG
Customer Service
Permanent | Full Time
01/06/2024
30/04/2024
21/05/2024
As Client Engagement Coordinator you will be working as part of a collaborative and supportive team for an established, independent marine business, based just outside Henley-on-Thames in a beautiful rural location. The role is full time and permanent (working one day at the weekend) offering a salary of between £30,000 and £35,000 DOE.
Purpose of the role:
Providing high levels of engagement with customers, building long term relationships, advising and selling vessels in this hands-on role.
Key Accountabilities for the Client Engagement Coordinator:
* Providing high levels of customer care over the phone and face to face
* Proactively following up new and past leads
* Updating and maintaining customer database
* Assisting and advising customers with enquiries on sales and services
* Attending boat shows
* Conducting viewings
* Facilitating negotiations between vendors and buyers
* Converting leads
* Gaining instruction to sell craft, writing specs and taking photos for marketing
* Ensure all craft are priced within market value, in right condition
* Closing sales, taking deposits, managing all administration
* Preparing craft for handover, river trials
* Performing works on all vessels, assisting with marine maintenance
Key Skills Required for the Client Engagement Coordinator:
* High levels of customer care and engagement, acts with customers in mind
* Confident solution led problem solver
* Sales and key account management experience within a sales environment
* Strong communication and negotiation skills
* An interest in boats and working outdoors would be an advantage
* Excellent organisational and time management skills
* Ability to build strong long-term relationships
* Action orientated with a drive for results
* High levels of accuracy and attention to detail
* Ability to build positive working relationships
* Adaptable in a changing environment
* Proficient in Microsoft Office
* Own transport due to remote location
What's in it for you?
* Salary of between £30,000 and £35,000 DOE
* Support towards private healthcare after probation
* Working for an established independent business with a collaborative and supportive culture
* Training, progression and development
* Discretionary bonus