Worcester
Property Services
Contract | Full Time
ASAP
29/04/2024
29/05/2024
CUSTOMER IMPROVEMENT MANAGER (PROPERTY)
WEST MIDLANDS
£60,000-70,000 PRO RATA
6-9 MONTH FTC
OVERVIEW
Our client based in the West Midlands are recruiting for an exciting opportunity to join their team as a Customer Improvement Manager. You will lead the strategic planning, development and delivery of a high quality voids service ensuring effective delivery of operations.
RESPONSIBILITIES
As a Customer Improvement Manager, you’ll be responsible for
• Leading the long term planning, budget and delivery of voids programmes and projects designed to enhance the services provided, ensuring compliance with legislation
• Leading the preparation of budgets, risk assessments and cash flow forecasts for the end to end Void Service
• Leading a programme to review the end to end void performance, continually improving performance and productivity
• Continually monitoring the delivery of all work and services to customers, challenging outcomes to ensure excellent customer service, value for money and social value
• Delivering high quality Void Service and programmes within agreed capital and revenue expenditure through effective financial performance/budgetary management to achieve timely completion of projects and value for money
• Establishing and maintaining effective relationships with internal and external customers and at a national, regional and local level
• Auditing and reviewing field based performance information (both self-delivery and contractor), to ensure quality of service is maintained and continuous improvement identified.
• Managing, preparing and analysing monthly performance reports on team performance and data on complaints/satisfaction, to drive and improve service delivery and performance for customers
REQUIREMENTS
To be considered for the role of Customer Improvement Manager, you must have:
• Substantial experience of analysing and diagnosing problems and implementing effective solutions for process improvement
• Degree, management qualification or relevant professional qualification
within built environment, property, housing etc.
• Proven experience of undertaking a similar role within the Property industry managing a housing function
• Robust working knowledge of relevant housing legislation, regulations and good practice
• Experience working on a variety of legal disrepair and complex cases
• Proven experience of implementing strategy within a large, complex organisation
• Proven experience in budget preparation and control
• Working knowledge of the application of Health and Safety legislation
• Substantial experience of working to deadlines and prioritising workloads for self and others
• Proven experience of effective relationship building and communication at all levels
NEXT STEPS
If you’re interested in becoming the Customer Improvement Manager, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!