Oxford, Oxfordshire, England
Other
Permanent | Full Time
ASAP
03/05/2024
31/05/2024
Service Delivery Manager
Job Type : Full Time, Permanent
Location: Oxford
Salary: £30,000 - £40,000 per annum
Key Responsibilities
* You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.
* Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment.
* Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.
* Additionally, you will develop and present reports on service delivery performance to top management and the operations manager.
* Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations.
* You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs.
* Your focus will be on identifying areas for improvement and implementing changes to enhance service effectiveness.
* Stay updated with the latest tech innovations and industry trends to overcome challenges in service delivery and provide up to date innovative solutions to customers.
Skills and Qualifications
* 8-10 years' experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking for hands on experience.
* Project management skills, with an excellent knowledge of IT systems and infrastructure.
Benefits
* Casual dress
* Flexible schedule
* Gym membership
* On-site parking
* Short Probation Perion - 3 months
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.