Aberdeen, Scotland / Hybrid
Customer Service
Permanent | Full Time
ASAP
05/12/2024
05/01/2025
Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills is required for well-established organisation based in Aberdeen, Scotland.
SALARY: £22,500 per annum + Benefits
LOCATION: Hybrid Working from Home and either the Office in Aberdeen or Dundee - There is an expectation to attend the office when requested to do so, for either a working day or in-person meetings
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor who has previous experience working in an administration or customer facing role, with good written and verbal communication, organisational and Microsoft Office skills.
Working as the Customer Service Advisor you will be part of growing busy team, providing face to face and telephone advice, advising customers, and providing them with impartial advice and information on energy efficiency and heating options. The outreach service will predominantly include home visits, but will also include community advice sessions, presentations and attending events.
DUTIES
Your duties as a Customer Service Advisor will include:
• Provide impartial advice to householders in home, on the telephone, at community events or general planned events
• Maintain up to date, working knowledge of sustainable energy matters, affordable warmth and water heating and usage
• Develop and implement community advice sessions and projects that lead to low carbon lifestyles being adopted
• Provide and maintain a record of activity and achievements against agreed targets
• Attend events and develop new partnerships with relevant organisations
CANDIDATE REQUIREMENTS
As the Customer Service Advisor you will be required to have the following qualifications & skills:
• Relevant administration and/or customer face to face experience
• Experience of working in a customer focused organisation
• Experience in a customer-focused and target-driven environment
• City & Guilds Energy Awareness 6281-01 Not essential as training can be provided
• Experience of giving complex advice
• Well-developed skills in verbal and written presentation, and ability to engage and motivate people
• IT skills to include Microsoft Word, Excel, and PowerPoint and CRM software
BENEFITS
• Flexible working
• 35 days off (31 paid annual leave, 4 public holidays) (Change for pro-rata)
• An extra day off, paid, for your birthday!
• Salary sacrifice and net pay deduction schemes (Cyclescheme, Techscheme, further learning)
• Paid time to volunteer
• Pension plan
• Staff events
• Free access to employee assistance provider
• Sick pay scheme
• Credit union membership
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12869
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