J6790_1738161998
£25000 - £26400 per annum + hybrid working, bonus, great benefits
Banbury
Customer Service
Permanent | Full Time
11/02/2025
29/01/2025
19/02/2025
Due to further company growth and busy accounts, we are looking for three further Customer Service Advisors to join their fast paced customer service team. Due to company growth, these 12-month fixed-term contracts come with a strong likelihood of becoming permanent.
If you thrive in a dynamic environment, enjoy problem-solving, and are passionate about delivering exceptional customer service, this Customer Service Advisor role could be the perfect opportunity for you.
Key Responsibilities as a Customer Service Advisor:
* Processing customer orders via phone, email, and EDI
* Handling queries related to inventory, pricing, and deliveries, ensuring timely resolutions
* Managing technical enquiries using electronic parts diagrams as a first level of support
* Building and maintaining strong relationships with customers and sales teams
* Proactively resolving queries and keeping customers updated on orders and returns
What We're Looking For:
* Proven experience in customer service and administration
* Strong communication skills with a customer-focused approach
* Excellent attention to detail and the ability to multitask in a fast-paced environment
* Proficiency in Microsoft Office (SAP experience beneficial but not essential)
* A proactive, problem-solving team player with great interpersonal skills
What's in It for You?
* A fantastic opportunity to join an innovative, market-leading company
* A positive, people-focused culture with genuine career progression opportunities
* Salary: £25,000 - £26,400
* Hours: 37.5 per week (Monday to Friday, 8:30 AM - 5 PM)
* Hybrid working model
* Benefits include: 26 days holiday + bank holidays, pension scheme, health plan, end-of-year discretionary bonus, critical illness cover, sick pay, staff discounts, volunteer days, social events, and more
This Customer Service Advisor role is a fantastic opportunity to be part of a growing business that values its team and offers long term career potential.