4205RC_1735828173
£28000 - £30000 per annum + +bonus +pension +parking +life assurance
Sheffield
Customer Service
Permanent | Full Time
02/02/2025
02/01/2025
23/01/2025
Customer Service Assistant
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organized, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location - Sheffield
Salary: £28,300 basic salary (plus bonus) - 25 days Annual Leave Plus BH 32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program - Life Assurance
The Candidate & Role:
* Be an experienced Customer Service Advisor / Customer Service Assistant.
* Working knowledge of MS Office to include Outlook, Word, Excel.
* Providing product and technical information to the customer.
* Liaise with the operations team to ensure the fulfilment of customer sales orders.
* Help customers with product returns and invoice queries.
* Handling customer telephone enquiries.
* Processing of Sales orders and customer invoicing.
* Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
* Dealing with trade customer collections and retail customer sales.
* Returns order processing and raising credits through the approval process.
* Organising collections of sales orders to be processed by freight forwarders.
* Customer contact via telephone to support scheduling of sales orders.
* Support quarterly stock inventory controls.
Apply in Confidence
JOB REF: 4205RC - Customer Service Assistant