Bournemouth, Dorset, England
IT, Internet
Permanent | Full Time
ASAP
14/04/2025
12/05/2025
Customer Support Specialist | Bournemouth | £26,000 + Bonus
Are you a people-focused problem-solver with strong IT skills and a passion for helping others? Do you enjoy supporting customers and ensuring they have the best possible experience with a product or service?
As a Customer Support Specialist , you'll join the UK office of an award-winning , global advanced software solutions company known for its innovation, integrity, and customer-first approach. You'll play a key role in delivering excellent service to a wide range of users, including resellers, end customers, and internal teams - providing support across technical queries, product advice and order processing.
This is a great opportunity to grow within a modern, forward-thinking tech business where development is encouraged, and no two days are the same.
As a Customer Support Specialist , you'll benefit from:
* £26,000 base salary with a performance-related bonus scheme
* A supportive team environment with training and development opportunities
* A modern, well-located Bournemouth office
* A stable, full-time role in a globally recognised tech business
As a Customer Support Specialist , your responsibilities will include:
* Providing technical and non-technical support to customers across a range of software products
* Assisting with product queries, order processing, and partner support
* Escalating more complex issues to technical specialists in line with internal procedures
* Keeping records up to date in the CRM system , following internal ticketing and case management processes
* Developing in-depth product expertise and delivering excellent service across all customer touchpoints
As a Customer Support Specialist , your skills and experience will include:
* Previous experience in a customer support or technical helpdesk role
* Knowledge of Microsoft office applications
* Familiarity with sales processes and CRM systems
* Excellent communication skills and the ability to deliver service with clarity and professionalism
* A proactive and patient approach, with the ability to manage multiple queries calmly and effectively
If you're looking for a new challenge within a customer-focused, global tech company and want to be part of a friendly, performance-driven team - apply today or contact Harriet at Rubicon for more information.