Wellingborough, Northamptonshire, England
Engineering
Permanent | Full Time
ASAP
03/04/2025
01/05/2025
Engineer
Location: Remote
Salary: £36,000 - £39,000 per annum (DOE)
Hours: 38.5 hours per week - three days 7.5 hours, two days 8 hours
The Role
* To act as a technical vehicle construction and repair expert.
* To provide assistance and support and develop the skills, knowledge and experience of Vizion office team so they become more efficient and effective.
* To carry out image-based desk top inspections and provide authority to independent and vehicle manufacturer repairers to agreed tolerance levels.
* To review cases of complaints involving technical vehicle construction and repair issues and provide guidance and recommendation on the best course of action.
* To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.
Key Responsibilities
* Improve knowledge of colleagues.
* Share knowledge and best practice.
* Desk based image assessment inspections.
* Technical complaint management.
* Resolution of escalated technical cases.
* Repair network audit and recommendation.
* Continual improvement of all measures.
* Resolution of escalated technical cases.
* Develop solid and productive working relations.
* Competent knowledge of Vizion working practice.
* Work co-operatively and collaboratively.
* Implement new initiatives.
* Eliminate waste, mistakes, and errors.
* Build quality into systems of working.
* Minimise total cost by limiting variation.
* Promote quality and pride in workmanship.
* Ensure all records are maintained.
* Implement and promote Vizion values.
* Application of regulations, esp. DPA.
Skills and Qualifications
Essential
* IMI VDA - AQP accredited or working towards.
* A member (or working towards) Institute of Automotive Engineer Assessors.
* Insurance principles.
* Effective Negotiation skills.
* Ability to Accurately Audit.
* Up to date Industry and Market Awareness.
* Proficient in Microsoft Products (Word, Excel, PowerPoint).
* Articulate clear speech.
* knowledge or have used Audatex, HPI, Glass and CAP products.
* Clear written communication skills.
* Good organisation and time management.
* Ability to present data with meaning.
* Ability to present to large groups.
* Experienced, aware and compassionate.
Desirable
* Vizion Products (Cortex, Retina, etc.).
* Autoflow Products.
Benefits
* 29 days annual leave, including statutory bank holidays
* Additional birthday holiday
* Holiday Purchase Scheme (on completion of probation period)
* Employee Benefits Scheme, including confidential counselling and 24/7 GP
* Company events and functions
* Free food days
* Free parking
* Close to shops and amenities
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.
https://vizionnetwork.co.uk/careers/vacancy?j=10139