Sheffield
Customer Service
Permanent | Full Time
ASAP
25/03/2025
22/04/2025
Quality Coordinator
Location: Sheffield, UK
Salary: £24,500 per annum
Job Type: Full-Time, Permanent
Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm
We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.
This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.
What’s in it for you?
- Competitive salary of £24,500 per year
- Full training and ongoing career development
- Hybrid working options (performance-dependent)
- Company pension scheme and life assurance plan
- On-site parking and daily refreshments
Key Responsibilities as a Quality Coordinator:
- Monitor call quality and provide coaching to improve performance
- Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
- Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
- Ensure call agents adhere to regulatory standards and compliance guidelines
- Support training for new and existing team members to build capability
- Contribute to data quality improvements within internal systems
- Assist with client collaborations and internal/external audits
Successful Applicant:
- Previous experience in a quality assurance, coaching, or training role within a call centre
- Regulatory background in a compliance-driven environment
- Strong IT skills with the ability to adapt to new systems
- Excellent problem-solving and analytical abilities
- Clear and confident written and verbal communication skills
- Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday
All successful applicants will be required to complete background checks, including DBS/CCJ verification.
This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.
Apply now – we’d love to hear from you!