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Quality Coordinator

56181741

£24500 per annum

Sheffield

Customer Service

Permanent | Full Time

ASAP

25/03/2025

22/04/2025

Quality Coordinator

Location: Sheffield, UK

Salary: £24,500 per annum

Job Type: Full-Time, Permanent

Shift and Schedule: Monday to Friday, between 8:00 am – 6:00 pm

We are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.

This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.

 

What’s in it for you?

- Competitive salary of £24,500 per year

- Full training and ongoing career development

- Hybrid working options (performance-dependent)

- Company pension scheme and life assurance plan

- On-site parking and daily refreshments

 

Key Responsibilities as a Quality Coordinator:

- Monitor call quality and provide coaching to improve performance

- Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement

- Assist in managing team KPIs, focusing on quality, call time, and collection outcomes

- Ensure call agents adhere to regulatory standards and compliance guidelines

- Support training for new and existing team members to build capability

- Contribute to data quality improvements within internal systems

- Assist with client collaborations and internal/external audits

 

Successful Applicant:

- Previous experience in a quality assurance, coaching, or training role within a call centre

- Regulatory background in a compliance-driven environment

- Strong IT skills with the ability to adapt to new systems

- Excellent problem-solving and analytical abilities

- Clear and confident written and verbal communication skills

- Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday

All successful applicants will be required to complete background checks, including DBS/CCJ verification.

 

This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.

Apply now – we’d love to hear from you!