Almondsbury
Automotive
Permanent | Full Time
ASAP
30/10/2024
27/11/2024
Senior Service Advisor
Location: North Bristol
Salary: £30,000 Plus BONUS
Hours: Monday - Friday, 8am - 6pm, plus 1 in 3 Saturdays, 8:30am - 2pm
Benefits: Excellent company benefits package
We are seeking a customer-focused and enthusiastic Service Advisor to join a busy car dealership in North Bristol. This role is ideal for someone with a strong background in customer service who is motivated to go above and beyond to deliver outstanding service experiences and build lasting customer relationships.
You must have experience of working in a car dealership this is essential
Main Duties and Responsibilities:
Customer Service: Serve as the primary point of contact for customers, handling service requests and repair requirements with professionalism and efficiency.
Workshop Liaison: Coordinate with the workshop team to monitor the status of repairs and ensure timely progress through the service system.
Job and Invoice Management: Manage computer-based jobs, purchasing, and invoicing processes to protect both the customer's and the company's financial interests.
Fault and Repair Communication: Inform customers of any faults or repair needs identified, providing them with clear, accurate solutions and cost estimates.
Record Maintenance: Maintain accurate customer records, including vehicle details and service histories, for efficient follow-up and future service needs.
Aftersales Knowledge and Upselling: Stay informed about aftersales products and services, and upsell where appropriate to meet customer needs.
Database Management: Ensure the customer database is continuously updated and maintained accurately.
Essential Skills and Requirements:
Customer Service Focus: A genuine passion for delivering outstanding customer service and the ability to resolve issues quickly and professionally.
Computer Literacy: Strong computer skills, with experience using IT systems and applications relevant to customer and workshop management.
Adaptability and Multi-Tasking: Able to manage multiple tasks and adapt swiftly in a fast-paced environment.
Effective Communication: Strong communication and influencing skills, with the ability to clearly and concisely explain complex information to customers.
Organisational Skills: Capable of scheduling work effectively, balancing customer needs with the capacity of the workshop.
Attention to Detail: Ability to prioritise and manage workloads with attention to process adherence and accurate record-keeping.
Full UK Driving Licence: Required for this role.