Aberfoyle
Customer Service
Permanent | Full Time
ASAP
18/11/2024
16/12/2024
Team Leader
Location: Dingwall, Scotland
Salary: £26,000 (with a review after 6 months)
Hours: Monday to Friday, 9:00 AM to 5:00 PM (flexibility required)
About the Role:
We are seeking an experienced and motivated Appeals Team Leader to join our clients dynamic team in Dingwall. In this role, you will supervise a team of agents, ensuring performance targets are met while fostering a positive and supportive work environment. You will also take on key administrative responsibilities, including performance management, training, and ensuring the team’s ongoing development.
Key Responsibilities of a Team Leader:
- Lead a team of agents, ensuring daily targets and KPIs are achieved.
- Supervise workloads and performance, providing regular feedback to the team.
- Report on KPIs and performance to the Operations Manager, offering insights and recommendations for improvement.
- Oversee key administrative tasks including rotas and quality checks.
- Maintain documentation for the department, ensuring compliance and accuracy.
- Provide coaching, additional training, and performance support to agents.
- Identify skill gaps and implement strategies to close them.
- Assist with recruitment, induction, and onboarding of new employees.
- Drive motivation, morale, and productivity within the team.
- Lead by example, fostering a positive, collaborative work environment.
- Stay up-to-date with industry trends, system updates, and compliance regulations.
- Implement changes and improvements as necessary to maintain a high-performing team.
Skills as a Team Leader:
- Proven leadership experience, preferably in a team-based or customer-facing environment.
- Strong organisational and administrative skills, with the ability to manage multiple tasks efficiently.
- Passion for developing and coaching teams, with the ability to identify and address skill gaps.
- Ability to work under pressure while maintaining a positive and productive team atmosphere.
- Knowledge of the debt recovery industry and willingness to stay informed about changes and best practices.
- Flexibility and adaptability in response to shifting priorities and needs.
Benefits as a Team Leader:
- 29 days of holiday (including bank holidays).
- Pension scheme
- Monthly incentives
- Free on-site parking
If you're ready for a challenging yet rewarding role in a fast-paced environment and have the leadership qualities to inspire and motivate a team, we'd love to hear from you!